Refund Policy

You hear it before you pay

Writing a song costs nothing. You answer the questions, wait a couple of minutes, and hear the first thirty seconds — the real opening of the real recording, not a separate sample. Only then do you pay.

Most refund requests exist because somebody bought something unheard. Here you cannot. If the preview is wrong, answer the questions again and make another one; you have not spent anything.

If the finished song is still wrong

Write to support@cantesse.com within 14 days of buying and tell us what went wrong. We will either make it again with a better brief or refund you, whichever you prefer.

We do this without arguing about it. A song for someone you love is a bad occasion for a dispute over nineteen dollars.

What we cannot refund

Unused credits after a year. A three-song purchase is good for one year. Credits that expire unused are not refunded.

A song we already refunded. Refunding a purchase takes back any credits it granted that you have not spent. Songs you already unlocked stay yours — we paid to make them and cannot unmake them.

How a refund arrives

Back to the card you paid with, through Stripe, usually within five to ten business days depending on your bank. We do not hold a balance or issue store credit.

Chargebacks

If you are unhappy, write to us first. A chargeback takes weeks, costs us a fee whatever the outcome, and gets you your money no faster than an email would. Charges from us appear on a statement as CANTESSE.